Information

Privacy Policy

Your privacy is respected and protected. Any personal information you share — including contact details or information discussed in sessions — is handled with care and confidentiality, in line with professional and legal standards. Your information will never be shared without your consent, except where required by law. ​

​

Virginia Hayem is dedicated to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information on the Australian Privacy Principles, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

​

What is Personal Information and Why Do We Collect It?

Personal information is any information or opinion that identifies an individual. Examples include your name, contact details, and health information.

We collect personal information through various means, including:

• Direct interactions (e.g., consultations, emails)

• Our website: www.virginiahayem.com.au

• Publicly available sources

We use this information to:

• Provide our services to you

• Communicate with you

• Improve our services

• Comply with legal obligations

You may unsubscribe from our communications at any time by contacting us.

​

Sensitive Information

Sensitive information includes details about your health, racial or ethnic origin, political opinions, religious beliefs, or membership in professional bodies. We will only collect and use sensitive information:

• For the primary purpose for which it was obtained

• For a secondary purpose directly related to the primary purpose

• With your consent

• Where required or authorised by law

​​

Third Parties

Where reasonable and practicable, we collect personal information directly from you. However, in some cases, we may receive information from third parties. In such instances, we will take steps to ensure you are aware of the information provided.

​​

Disclosure of Personal Information

We may disclose your personal information:

• To third parties with your consent

• Where required or authorised by law

We do not sell or trade your personal information.

​​

Security of Personal Information

We implement reasonable measures to protect your personal information from misuse, loss, and unauthorised access. When your personal information is no longer needed, we will take steps to destroy or de-identify it.

​​

Access to Your Personal Information

You have the right to access and correct the personal information we hold about you, subject to certain exceptions. To request access, please contact us in writing. 

​

Maintaining the Quality of Your Personal Information

We strive to ensure your personal information is accurate, complete, and up-to-date. If you believe the information we hold is incorrect, please inform us so we can update our records.

​

Policy Updates

This Privacy Policy may be updated periodically. The latest version will be available on our website.

​​

Ethical Standards and Professional Conduct

As a registered practitioner, Virginia Hayem adheres to the ethical guidelines and professional conduct standards set forth by the following organisations:

• Australian Counselling Association (ACA): Virginia is a member of the ACA, which commits members to adhere to the ACA Code of Ethics and Practice. This code applies to counselling-related activities and includes standards for clinical practice, research, teaching, supervision, and other professional activities. Australian Counselling Association

• Psychotherapy and Counselling Federation of Australia (PACFA): Virginia follows PACFA standards, which sets high standards of ethical conduct for counselling and psychotherapy professionals. The PACFA Code of Ethics guides ethical practice in clinical work, supervision, education, training, professional development, and research. PACFA

• National Code of Conduct for Health Care Workers (Queensland): As a health care worker in Queensland, Virginia complies with the National Code of Conduct, which outlines minimum standards for safe and ethical practice. This includes obtaining informed consent, maintaining professional boundaries, protecting client confidentiality, and ensuring services are provided in a safe manner. Queensland Health.

​

Privacy Policy Complaints and Enquiries

If you have any questions or concerns about our Privacy Policy, please contact us at:

Phone: 0488 860 244
Email: hello@virginiahayem.com.au
Website: www.virginiahayem.com.au

Accessibility Statement

We are committed to creating a safe and inclusive space for all. If you have specific accessibility needs or require adjustments to attend sessions comfortably, please reach out so we can support you in a way that works best for you.